Incident Emergency Services
What do you do if you walk into your office and find your system is down? Who do you call? AIT is here to help through our incident & emergency services. We have experienced staff on call 24 hours a day, 365 days a year. Our team is ready to take your call and will attempt to remotely diagnose and fix your issue on the spot. A service ticket is created immediately to ensure each incident is logged and followed through to completion. We pride ourselves in making sure every issue is followed up on until it is completed.
Solution-Focused Services
We understand how critical your business systems are. If your equipment is down and you can’t conduct business, you can lose customers permanently. As part of our incident & emergency services, we are able to work with your internet service provider (ISP) or other vendors to ensure there is no finger pointing, just answers and solutions. We will make sure we go above and beyond to treat your business like our own. Because we know how important technology is to your business, we respond quickly and tirelessly so you can serve your clients efficiently.
Our Commitment to Problem Solving
IT-related incidents and emergencies are never convenient. You’ll understand our commitment when you talk with the knowledgeable, local technicians at our Help Desk. Our team is committed to finding the problem and staying with it until it’s resolved. They love a challenge, work diligently, and celebrate the outcome!